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eStatements


eStatement Frequently Asked Questions
   
What information is available through 1st Gateway CU's eStatement program? TOP
Members can receive their monthly account statements and newsletter, free via email and our secure web browser.

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How much does 1st Gateway CU's eStatement program cost? TOP
There is no charge for our eStatement program. In fact, once you're an eStatement member, you'll be eligible to receive special credit union product offers via email.

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Is my eStatement account information protected from others viewing it? TOP
Your information is protected with the latest security features and requires a password, that only you will know, to access the information. 1st Gateway CU's eStatement program also uses 128-bit encryption security to ensure that your private information stays private.

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What kind of computer equipment and software program is needed to use 1st Gateway CU's eStatements? TOP
You do not need any special computer configuration or software package to access your eStatements, just a computer, a modem, Internet access and an Internet browser that supports 128-bit encryption.  Netscape Navigator 4.75 or higher,  Microsoft Internet Explorer 5.5 or higher, CompuServe 2000, and AOL 5.0 or higher provide the security encryption required for 1st Gateway CU's eStatement program.

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What if my Internet browser is not one of the versions needed to access my account information? TOP
Both Netscape and Microsoft offer free download upgrades of their browsers on their respective homepages. The icons above will link you to the browser's download page.

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How do I view my monthly eStatement? TOP
Your statement can be accessed either by double clicking on the link in the email notification or through 1st Gateway CU's homepage at www.1stgateway.org and double clicking on the "Pick Up eStatement" button.

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What if I accidentally delete my email notification that my statements are ready?  Can I still view them? TOP
Even if you delete the email notification you can access your eStatements through 1st Gateway CU's homepage at www.1stgateway.org

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What if I no longer want to receive my statement electronically? How do I stop receiving eStatements? TOP
You can switch back to the paper version of your statements at any time. Contact a credit union representative by phone at (563) 243-4121 or email at eservices@1stgateway.org. and ask to change your statements back to paper.

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Can I have my eStatement email notification sent to two different email addresses? TOP
We can only send your eStatement notification to one email address; however, you can access your statements via any computer with Internet access. Simply go to www.1stgateway.org and click on the "Pick Up eStatement" button.

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How can I get a paper copy of my statement? TOP
You can print any statement or notice from your library of available statements and notices. If you would like to print a copy, there are three different options to do so:

  1. Selecting File/Print from the menu bar at the top of the eStatement screen;
  2. Clicking on the Printer-Friendly Text Only View option under the masthead; or
  3. Clicking on the Download Statement as PDF file option under the masthead

(NOTE: With options #1 and #2 you may have to adjust your printer margins the first time you print by selecting File/Page Setup from the menu bar and setting the left and right margins to .25 each)

You may also request a paper copy of your statement any time for a fee of $2.00 per statement by calling the credit union.

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How do I change my password if I forget it or think it has been compromised? TOP
If you have forgotten your password you may use our "Forgot Your Password" feature on the eStatement login page or you may contact a credit union representative by phone at (563) 243-4121 or email at eservices@1stgateway.org. and your password will be reset. The next time you log on you can change your password to one of your choice by using our "change password" feature located near the bottom of the Available Statements and Notices library.

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Is the password case sensitive?  Can you use symbols, such as dashes, dollar signs, etc.? TOP
Your eight to twenty character password is case sensitive and the password field supports all characters on your keyboard.

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Can joint members sign the enrollment form for eStatements? TOP
For privacy reasons, only the primary member can sign an account up for eStatements.

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Will I automatically get my credit card statements via eStatements if I enroll my account? TOP
Monthly credit card statements are not available at this time.

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How do I notify the credit union of my new email address? TOP
You can contact a credit union representative by phone at (563) 243-4121 or email at eservices@1stgateway.org.

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When, during the month, will my eStatement be available online for my viewing? TOP
Your eStatement will be available approximately the first week of the month.

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How long will the statement remain “online”? TOP
1st Gateway CU’s eStatement program will provide the last 12 months statements. 

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Can my eStatement information be exported to other programs? TOP
1st Gateway CU eStatements can be saved as a text file and imported into Microsoft Word or another text program. 

   
This credit union is federally insured by the National Credit Union Administration. Additional insurance available through ESI.
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