Elevating Prevention

There is no higher priority to 1st Gateway Credit Union than the safety of our members, employees and communities. In order to safely reopen the branches in a manner consistent with health organization guidelines, we have implemented additional precautionary measures to help you stay safe.

• We have installed clear acrylic barriers at all of our teller stations and in our high-traffic offices.
• We are asking everyone to continue to practice social distancing. We've laid out floor decals to help you maintain proper distancing. We are always happy to see you but for your safety and ours, we will abstain from contact like handshakes and hugs.
• We have provided hand sanitizer in our lobbies and at our teller stations for your use.
• We will be disinfecting our electronic signature pens at our teller stations after each use. If you need an ink pen for a transaction, you may use your own pen or we are happy to provide one for you to keep and enjoy.
• We have given our Iowa staff members the option of wearing a face covering and our members will have the same option at our Iowa locations. (However, we may ask you to briefly remove the face covering for identification purposes). Our Illinois staff and members that wish to enter our Illinois branches are required to wear a face covering until further notice as mandated by the Illinois Governor.
• We may ask you to wait outside in your vehicle or use the drive-up if our lobby is full.
• If you have friends or children with you, we ask that you kindly consider using the drive-up or have them wait in the car when you enter the lobby.
• The restrooms at all offices will be closed to public use.
• Appointments are recommended for any services beyond standard teller transactions.
• We'll be taking the temperatures of all staff daily to help ensure a safe working environment.
• We've temporarily discontinued our courtesy services such as cookies, popcorn, coffee and lemonade.
• We'll continue our heightened cleaning protocols throughout the branches, especially in high-touch areas.

If you feel ill, have cold or flu-like symptoms, or have been in contact with someone who has recently tested positive for COVID-19, we ask that you do not enter our facilities. Rather, we ask that you please give us a call or use one of our convenient electronic services to help you manage your finances.

Protecting Yourself Against Fraud

1st Gateway warns members to be aware of fraudulent coronavirus financial scams that attempt to steal your sensitive and personal account information. Watch out for odd telephone caller ID’s, emails, texts or websites that look like real companies and ask for critical information such as a SSN, account numbers, login username and password information, credit and debit card numbers, PINs and so forth. Be smart. Be alert. 1ST Gateway will never request such information through emails, texts or outbound calls. Also, please remember that you shouldn’t click on any links or attachments from someone you don’t know. You can review the Federal Trade Commission's advice for consumers to protect yourself from scams.

Get Our Mobile App Here

Download 1st Gateway’s mobile app and do all the things you need in order to keep tabs on your money. Available for iPhone and Android, the 1st Gateway mobile is a secure way to manage your money.

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